Our Policy

Appointments

We recommend that you book your next appointment prior to leaving the boutique so we can be sure to accommodate your requests. All services require a credit card to hold the appointment. Failure to cancel within 3 hours will result in a full service charge. If you’re late for your appointment, your service will end at its regularly scheduled time. No money back and no redo’s. We recommend you arrive 10 minutes prior to your appointment without any eye makeup.

Gift Cards

Gift Cards are available for purchase at the front desk. We accept Visa and MasterCard.

Hours

Monday 9am – 5pm

Tuesday – Thursday 9am – 9pm

Friday 9:30am – 6pm

Saturday 9am – 5pm

Sunday 10am – 4pm

Parties

Lash House Beauty Boutique offers private parties for special events. Please contact us for details.

Cancellation/Late Policy

At times it is necessary to cancel or change an appointment. Please notify us at least 24 hours in advance. Late arrivals may experience a shortened service. Appointments who do not provide at least 3 hour notice for a cancellation will be charged a full service. All services require a credit card to hold the appointment. Failure to cancel within 3 hours will result in a full service charge.

Children

Due to the intimate space, we cannot accommodate the needs of children. We are preserving the atmosphere we believe is so important to every client who enters our boutique.

Maintaining the Lash House Environment

For your safety, no outside visitors of any shape/size are permitted in treatment rooms (i.e., infants, pets, boy/girlfriends, etc.). If you do plan to bring a visitor with you, please make certain to have another companion to chaperone them (for children under 12) while you are in a treatment. Lash House is a cell-phone free zone, kindly take your calls outside to avoid disrupting other clients.

Gratuities

Lash House Beauty Boutique does not accept gratuities on credit cards. Thank you for your understanding

Waxing Policies

No Double-Dip policy here at Lash House. We only sanitary equipment & enforce the strict NO Double-Dip policy. Which means the same spatula will NEVER be re-dipped into the vat of wax.

The nauseating truth is that double dipping is a common practice in wax application, this method uses the same spatula for the entire treatment, re-dipping the used applicator back into the vat of wax. This contaminated wax is then reused for treatments on other individuals, unfortunately, this technique can increase the chances of potentially harmful bacteria spreading from one client to another, which is particularly disturbing when dealing with the body’s nether region (aka bikini area)

No Period Policy

Lash House Specialists will NOT perform bikini treatments on any menstruating client.

Generally, it is best to get a bikini treatment at least one week before or after your period. In addition to the obvious hygiene safety issue for both client & specialist, the closer you get to your actual period, the more sensitive your body becomes. So be nice to your body & avoid scheduling your appointment on those ultra-sensitive days!

Returns

Lash House gladly accepts returns on most merchandise within 10 business days of the DELIVERY date. Without exception, we will not accept returns on products that are more than 20% consumed; studies have shown that allergic reactions usually occur while using the first 5% of the product. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return.

*This content has been provided by Shobha, which can be referenced from its original source on myShobha.com. While Lash House is not affiliated with Shobha Services, We do use Shobha Products in some of our services as well as carry their products in our boutique.